Refund policy

At Diviera, each saree is carefully selected, and most designs are limited to very few pieces. Because of this, we're unable to offer returns or exchanges for reasons like a change of mind, sizing preference, or the saree simply not being what you expected in person. We encourage you to read the product description carefully and reach out to us before ordering if you have any questions about the fabric, colour, or fit.

When we do offer an exchange or refund

We will happily offer a replacement, exchange, or refund if:

  • You received the wrong saree, or
  • The saree arrived damaged or defective.

Reporting window

You must contact us within 48 hours of delivery with your concern. Requests raised after this window will not be accepted.

Unboxing video is mandatory

To raise any claim for a wrong or damaged item, you must share an unedited unboxing video. The video must start before the package is opened and continue without cuts until the saree is fully unwrapped. Claims without this video cannot be processed, as we're unable to verify the condition of the product otherwise.

Condition for eligibility

The saree must be:

  • Unused, unwashed, and unworn
  • Returned with all original tags and packaging
  • The blouse piece uncut and unused (if included)

Sarees with a cut, stitched, or altered blouse piece are not eligible for any claim.

How refunds work

Once your claim is approved:

  • If the error is from our side (wrong item sent or a manufacturing defect), we will offer a full replacement or refund.
  • For prepaid orders, the refund will be processed to your original payment method within 5-7 business days after the returned item is received and inspected.
  • For COD orders, since no online payment was made, the refund will be issued as store credit, valid for future purchases. If you'd prefer a bank transfer instead, please share your UPI ID or bank account details with our team, and we'll process it manually within the same timeline.
  • Shipping charges, if any, are non-refundable.

Sale or discounted items

Sarees purchased during a sale or promotional offer are final sale and not eligible for return, exchange, or refund, unless the item is defective or incorrect.

Order cancellations

You may cancel your order any time before it has been shipped, for a full refund. Once an order has been shipped, it cannot be cancelled.

Contact us

For any return, exchange, or defect concerns, write to us at diviera.business@gmail.com or WhatsApp us at +91 72191 64978 with your order number and the unboxing video.